Find out more about your devices, their intended use, cleaning instructions and more.
- What are the differences between our medical cannabis vaporizers and our household vaporizers?
- What are the differences between the devices?
- What can the S&B devices be used with?
- What influences the amount of aromas and fragrances released into the vapor?
- Are the S&B hot air generators suitable for tobacco?
- Where can I find the medical devices of STORZ & BICKEL?
- See all 9 articles
VOLCANO CLASSIC, VOLCANO HYBRID
- Introducing VOLCANO HYBRID
- VOLCANO HYBRID Function Principle
- What is the difference between the VOLCANO MEDIC 2 and the VOLCANO HYBRID?
- What are the main differences between the VOLCANO DIGIT and the VOLCANO HYBRID?
- Can I use the Tube for all VOLCANOs?
- Are the VOLCANO HYBRID parts compatible with the other VOLCANO models?
- See all 13 articles
MIGHTY / MIGHTY+
- How to use the MIGHTY
- MIGHTY(+) Function Principle
- Cleaning instructions MIGHTY(+)
- What is the difference between the MIGHTY(+) MEDIC and MIGHTY(+)?
- What is the difference between the MIGHTY+ and the MIGHTY?
- Is the Filling Chamber Tool insert of the MIGHTY+ and the MIGHTY of the same size?
- See all 16 articles
CRAFTY / CRAFTY+
- How can I reset my CRAFTY (+)?
- How do I set the temperature of the CRAFTY(+)?
- Can I use the CRAFTY(+) while charging?
- What is the difference between the Filling Chamber of CRAFTY(+) and CRAFTY+?
- Can I use the CRAFTY(+) without the STORZ & BICKEL App?
- How do I exchange the lower Screen of my CRAFTY(+)?
EASY VALVE / SOLID VALVE
- How to install the Seal Ring correctly
- How to clean Filling Pads
- How to use the Filling Set
- How can I remove the Cap Lock from the Cooling Unit of the CRAFTY(+) or MIGHTY (+)?
- What is the difference between the fine screen and the normal screen?
- Cleaning instructions Filling Chamber CRAFTY(+) / MIGHTY(+)
- See all 8 articles
STORZ & BICKEL App
- Which browser do you recommend for using the STORZ & BICKEL Web App?
- What are the benefits of the STORZ & BICKEL App?
- Is my smartphone compatible with the STORZ & BICKEL App?
- How to connect your S&B device with our iPhone or iPad
- How to use our Web App with Bluefy
- I can not connect my CRAFTY(+) to the STORZ & BICKEL App.
Get answers about our shipping options, the payment process, returns and more.
Here's how to set up your customer account and about its benefits.
- How do I register my device?
- Why register my product?
- What do I need in order to register my device?
- I do not own the original invoice. How can I register my device anyway?
- The serial number of my device is no longer readable. How can I register my device anyway?
- My device registration request has been rejected. Why?
Even great products sometimes need service. We are here to help.
- Which applies to me, warranty or paid repair?
- How long is the warranty on repaired devices?
- Packaging instructions for RMA/paid repairs
- I haven't kept the original box. How should I send my device to you?
- To which address do I send my return shipment or my device for repair?
- I live in Canada, why can´t I return the unit to your service center in Oakland?
- See all 11 articles
- How does the repair service work? How do I buy a paid repair?
- What does the repair service include?
- Which repair cases are available?
- Which repair should I choose for which existing defect?
- I do not know which repair case to choose. What can I do?
- What happens if I buy a repair that does not cover the actual defect?
- See all 11 articles
- How do I initiate an RMA? And why do I need to do it?
- Where can I check the status of my RMA?
- Why is the status of my RMA "processing"?
- Why is the status of my RMA "pending"?
- Why is the status of my RMA "Approved + Repair"? And what do I need to do?
- Why is the status of my RMA "rejected"?
- See all 7 articles
Frequently asked questions about our terms and conditions.