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  1. Storz & Bickel Support - English
  2. My Orders

My Orders

Get answers about our shipping options, the payment process, returns and more.

General

  • What Does the Order Status “Captured” Mean?
  • I did not receive an order confirmation.
  • Can I add more items after completing the order?
  • My order is not listed in my account.
  • How can I add an order to my customer account?
  • In which stores can I buy your products? Where is the nearest retailer?

Payment

  • Sezzle Payment Option
  • What payment options are available in the webshop?
  • Can I pay with PayPal?
  • Can I combine sale promotions and further coupons?
  • Payment by credit card does not work. What can I do?
  • Why do the prices of the products vary in my country?

Shipping

  • Which shipping options do you offer?
  • Where is my order?
  • Do you deliver to my country?
  • Why don't you ship to my country?
  • What are the shipping costs in my country?
  • I do not live in the EU, do shipping costs incur?
  • See all 7 articles

Returns

  • Under which conditions can I return my order?
  • How will returns be refunded?
  • Do you offer a trade-in service?
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