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Storz & Bickel Support - English
My Orders
My Orders
Get answers about our shipping options, the payment process, returns and more.
General
What Does the Order Status “Captured” Mean?
I did not receive an order confirmation.
Can I add more items after completing the order?
My order is not listed in my account.
How can I add an order to my customer account?
In which stores can I buy your products? Where is the nearest retailer?
Payment
Sezzle Payment Option
What payment options are available in the webshop?
Can I pay with PayPal?
Can I combine sale promotions and further coupons?
Payment by credit card does not work. What can I do?
Why do the prices of the products vary in my country?
Shipping
Which shipping options do you offer?
Where is my order?
Do you deliver to my country?
Why don't you ship to my country?
What are the shipping costs in my country?
I do not live in the EU, do shipping costs incur?
See all 7 articles
Returns
Under which conditions can I return my order?
How will returns be refunded?
Do you offer a trade-in service?