I did not receive an order confirmation.

Most orders have to be validated before a confirmation is sent out. Please be patient, you will receive an order confirmation as soon as your order is processed.

In case you are not notified within a week after the order was placed, payment might have not gone through. Please recheck whether the outstanding amount was deducted from your account. If not, please place another order.

Furthermore, you can check whether your order has been placed successfully in your customer account (section "My Orders"): www.storz-bickel.com/sales/order/history/.

My order is not listed in my account.

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