Warranty or paid repair?
Even great products sometimes need service. We are here to help.
General
- Which applies to me, warranty or paid repair?
- How long is the warranty on repaired devices?
- Packaging instructions for RMA/paid repairs
- I haven't kept the original box. How should I send my device to you?
- To which address do I send my return shipment or my device for repair?
- I live in Canada, why can´t I return the unit to your service center in Oakland?
- See all 11 articles
Warranty
Paid repair
- How does the repair service work? How do I buy a paid repair?
- What does the repair service include?
- Which repair cases are available?
- Which repair should I choose for which existing defect?
- I do not know which repair case to choose. What can I do?
- What happens if I buy a repair that does not cover the actual defect?
- See all 11 articles
RMA
- How do I initiate an RMA? And why do I need to do it?
- Where can I check the status of my RMA?
- Why is the status of my RMA "processing"?
- Why is the status of my RMA "pending"?
- Why is the status of my RMA "Approved + Repair"? And what do I need to do?
- Why is the status of my RMA "rejected"?
- See all 7 articles