My Devices
Find out more about your devices, their intended use, cleaning instructions and more.
VENTY
- How to disassemble the Cooling Unit and clean the VENTY
- How to remove/replace the Filling Chamber Screen of the VENTY?
- How to charge the VENTY
- How to adjust the airflow of the VENTY
- How can I change the VENTY from Celsius to Fahrenheit and vice versa?
- How to adjust temperature settings of the VENTY
- See all 11 articles
General information
- What are the differences between our medical cannabis vaporizers and our household vaporizers?
- What are the differences between the devices?
- What can the S&B devices be used with?
- What influences the amount of aromas and fragrances released into the vapor?
- Are the S&B hot air generators suitable for tobacco?
- Where can I find the medical devices of STORZ & BICKEL?
- See all 9 articles
Technical issues
VOLCANO CLASSIC, VOLCANO HYBRID
- Introducing VOLCANO HYBRID
- VOLCANO HYBRID Function Principle
- What is the difference between the VOLCANO MEDIC 2 and the VOLCANO HYBRID?
- What are the main differences between the VOLCANO DIGIT and the VOLCANO HYBRID?
- Can I use the Tube for all VOLCANOs?
- Are the VOLCANO HYBRID parts compatible with the other VOLCANO models?
- See all 13 articles
MIGHTY / MIGHTY+
- How to use the MIGHTY
- MIGHTY(+) Function Principle
- Cleaning instructions MIGHTY(+)
- What is the difference between the MIGHTY(+) MEDIC and MIGHTY(+)?
- What is the difference between the MIGHTY+ and the MIGHTY?
- Is the Filling Chamber Tool insert of the MIGHTY+ and the MIGHTY of the same size?
- See all 16 articles
CRAFTY / CRAFTY+
- How can I reset my CRAFTY (+)?
- How do I set the temperature of the CRAFTY(+)?
- Can I use the CRAFTY(+) while charging?
- What is the difference between the Filling Chamber of CRAFTY(+) and CRAFTY+?
- Can I use the CRAFTY(+) without the STORZ & BICKEL App?
- How do I exchange the lower Screen of my CRAFTY(+)?
PLENTY
EASY VALVE / SOLID VALVE
Dosing Capsules
Other accessories
- How to install the Seal Ring correctly
- How to clean Filling Pads
- How to use the Filling Set
- How can I remove the Cap Lock from the Cooling Unit of the CRAFTY(+) or MIGHTY (+)?
- What is the difference between the fine screen and the normal screen?
- Cleaning instructions Filling Chamber CRAFTY(+) / MIGHTY(+)
- See all 8 articles
STORZ & BICKEL App
- Which browser do you recommend for using the STORZ & BICKEL Web App?
- What are the benefits of the STORZ & BICKEL App?
- Is my smartphone compatible with the STORZ & BICKEL App?
- How to connect your S&B device with our iPhone or iPad
- How to use our Web App with Bluefy
- I can not connect my CRAFTY(+) to the STORZ & BICKEL App.
My Orders
Get answers about our shipping options, the payment process, returns and more.
General
Payment
Shipping
My Account
Here's how to set up your customer account and about its benefits.
General
Your devices
- How do I register my device?
- Why register my product?
- What do I need in order to register my device?
- I do not own the original invoice. How can I register my device anyway?
- The serial number of my device is no longer readable. How can I register my device anyway?
- My device registration request has been rejected. Why?
Warranty or paid repair?
Even great products sometimes need service. We are here to help.
General
- Which applies to me, warranty or paid repair?
- How long is the warranty on repaired devices?
- Packaging instructions for RMA/paid repairs
- I haven't kept the original box. How should I send my device to you?
- To which address do I send my return shipment or my device for repair?
- I live in Canada, why can´t I return the unit to your service center in Oakland?
- See all 11 articles
Warranty
Paid repair
- How does the repair service work? How do I buy a paid repair?
- What does the repair service include?
- Which repair cases are available?
- Which repair should I choose for which existing defect?
- I do not know which repair case to choose. What can I do?
- What happens if I buy a repair that does not cover the actual defect?
- See all 11 articles
RMA
- How do I initiate an RMA? And why do I need to do it?
- Where can I check the status of my RMA?
- Why is the status of my RMA "processing"?
- Why is the status of my RMA "pending"?
- Why is the status of my RMA "Approved + Repair"? And what do I need to do?
- Why is the status of my RMA "rejected"?
- See all 7 articles
Legal
Frequently asked questions about our terms and conditions.