The RMA status can be checked in the customer account under "My Returns".
We will send you an e-mail notifiying you when the status of your RMA changes.
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Detailed instructions:
- Choose your Country
- Log in to your customer account
- If you have not already set up a customer account, please follow the subsequent instructions on how to register as a new customer: Instructions new customer account
- Select "My Returns"
- You can check the state of your device here at any time.
Why is the status of my RMA "closed"?
Why is the status of my RMA "pending"?
Why is the status of my RMA "rejected"?
Why is the status of my RMA "processing"?
Why is the status of my RMA "Approved + Repair"?
Why is the status of my RMA "Paid Repair"?