Which applies to me, warranty or paid repair?

Warranty

Paid repair

To claim warranty services, register your device. By registering your device, you will receive a three-year warranty from STORZ & BICKEL for your VOLCANO CLASSIC, VOLCANO HYBRID, VENTY, MIGHTY+, CRAFTY+ or PLENTY and a two-year warranty for your MIGHTY or CRAFTY. Within this period, defects on your device can be repaired by STORZ & BICKEL free of charge. Normal and natural wear and tear as well as improper use are excluded from the warranty. In this case, however, you have the option of a paid repair.

If your device is outside the legal warranty or guarantee period or has defects that are not covered by our warranty, you have the option of sending your device in for repair. Please make sure to register your device for this service as well. You can select the applicable repair case for your device and its costs under "Buy repair" in your customer account after a successful product registration. Find detailed instructions here.