How do I initiate an RMA? And why do I need to do it?

In order to start a warranty claim for one of your S&B devices, please follow the steps below and initiate an RMA. RMA stands for Return Merchandise Authorization and is the first part of the process of returning a product to a business to receive a refund, replacement or repair.

For MEDIC devices please visit www.vapormed.com and register there.

1. Choose your Country 
   
   
2. Log in to your customer account
   
   If you have not already set up a customer account, please follow the subsequent instructions on how to register as a new customer: Instructions new customer account
   
   
3. Go to the section “My Devices” within your Customer Account
   
   
   
   
   
4. Choose the device for your RMA & select "Initiate RMA".
   
   
   
   If you have not already registered your device, please follow these instructions about device registration: How can I register my device? 
   
   
5. Fill in RMA & Select "START RMA".
   
   
   
   
6. RMA has now been initiated. You will receive a confirmation email from the service department. This can take up to 72 hours.
   
   
7. The RMA state can be checked in the customer account under "My Returns".