The exclusive distributor for STORZ & BICKEL in Israel is Volcanna Ltd (www.volcanna.co.il).
In order to have your defective device serviced, please send it to them. This way, you can avoid taxes, customs delays and UPS fees.
We have made arrangements for you to send your defective device to our exclusive distributor in Israel, situated in Tel Aviv - Volcanna Ltd , which will allow you to avoid taxes, customs delays and UPS fees.
Therefore, we ask you to send your device to:
Tel Aviv, 6148101
ת.ד. 48181, תל אביב
Please provide Volcanna with the receipt and your RMA number, and please note that Volcanna will charge local shipping and handling fees for all units that have not been purchased directly from them, in accordance with Volcanna's price list.